Global Quality: A Synthesis of the World's Best Management Methods Programs - Hardcover

Inside this ground-breaking resource, you'll find a panoramic synthesis of the most current quality approaches used throughout the world, including 24 global quality systems, the 30 characteristics they share, plus eight new business systems. Greene also reveals seven new quality improvement techniques being tested in Japan. Required reading for all quality professionals, Global Quality helps you: understand and maximize the capabilities of your existing resources and talent--so you can effectively manage costs; develop software applications that support your Total Quality efforts; overcome the forces that resist quality improvement.